Aea365's Privacy Policy — Your data is safe with us

We collect various types of information when you register and use aea365's services. This data is necessary to manage your account, ensure security, and deliver a better experience.

When you contact our customer service team, those conversations may be recorded — solely to improve the quality of our support. Your information is never used for any unrelated purpose without your consent.

Aea365 uses the data it collects strictly for specific, limited purposes in line with its Privacy Policy. Your information is never shared with advertisers or unrelated third parties.

• Account Management: For registration, login verification, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect multiple accounts or suspicious activity.
• Legal Compliance: To meet licensing authority requirements and prevent money laundering.
• Service Improvement: To analyze and improve your overall platform experience.
• Contact: To send important updates, promotions, and security alerts.
• Responsible Gaming: To monitor unusual betting patterns and provide support to members.

You can opt out of promotional communications at any time. However, account management and security-related communications cannot be restricted, as they are sent for your own protection.

Aea365 retains your data only for as long as necessary. Retention periods may vary depending on legal obligations, licensing requirements, and the type of account you hold.

• Active Accounts: All data is retained for as long as the account remains active.
• Closed Accounts: Retained for up to 5 years from the closure date for legal compliance.
• Financial Transaction Records: Up to 7 years in compliance with anti-money laundering laws.
• Log Files & Technical Data: Up to 12 months.
• Customer Service Contact: Up to 3 years after last contact.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Aea365 never sells your data. In certain situations, limited information may be shared with trusted partners — always in the interest of protecting you.

• Payment Processor: Mobile Banking, Nagad, Rocket, and crypto gateways — used solely to process transactions.
• KYC Provider: A certified organization for identity verification.
• Cloud Service Provider: For data storage — under strict NDA.
• Law Enforcement: When legally required by court order or government directive.
• Licensing Authority: As proof of compliance with gaming license regulations.

We regularly review the data protection policies of all our partners and terminate relationships with any that fail to meet our standards.

Aea365 uses cookies when you visit the website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor platform usage and enhance our services — anonymous data only.
• Security Cookies: To detect fraudulent activity.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the platform to not function properly.

Under aea365's Privacy Policy, you have several important rights over your personal data. We are always committed to upholding those rights.

Aea365 strictly prohibits anyone under 18 from registering or gaming on the platform. In line with our Privacy Policy, no data is collected from minors.

• Age is verified at the time of registration.
• Date of birth and identity documents are used during the KYC process to verify a user's age.
• If a minor registers accidentally and this comes to our attention, the account is immediately closed and all associated data is deleted.
• Parents can report any suspicious activity to us.

Aea365 follows the highest industry security standards to protect your data. Our technical team monitors platform security 24/7.

In the event of a data breach or security incident, we will notify affected users within 72 hours and take all necessary action.

Aea365 may update this Privacy Policy when needed. Changes may occur due to legal updates, the introduction of new services, or platform improvements.

• You will be notified of significant changes via your registered email or a notice on the platform.
• The date of any change will always be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions are archived and available upon request.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. We are always ready to assist you in English.

If you believe there has been an issue with the protection of your data and aea365 has been unable to resolve it, you may file a complaint with the relevant legal authority.